Customer Service


Customer Service, Merchandise Exchange Policy

Free Ground shipping of orders 500 dollars or more in the Continental United States.
If we are currently out of stock in your selection, it may take approximately 4-6 weeks to fill your order, depending on the item availability, location of the item and delivery destination, sooner when possible. Delivery times may vary.
 

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0We offer several payment methods to make your shopping experience secure,
safe and easy.
All major credit cards accepted!


 

  • NOTE.jpg (4661 bytes) Note:

  • Due to heavy call volumes during peek hours, please e-mail us at:
    limagecstsvc@aol.com with any questions that you may have. Please allow 24 hours
    for response to e-mail inquiries or phone calls.

  • Please note that Order Confirmations are generated automatically. If you do not
    receive an Order Confirmation it is very likely due to Security Settings,
    please check your Spam folder or Vault folder in your e-mail account for the order
    confirmation.

  • On-line ordering through the use of our encrypted secure servers. We offer credit
    card transactions for Visa, MasterCard, American Express and Discover.

  • To Order by Fax simply print out your order summary and fax to 770-439-1491
    Worldwide.

  • To order by mail, print out your order summary and include either credit card
    information, money order, or cashier's check, US funds only. Sorry, no C.O.D.
    Mail to:

    Returns Limageplus.com
    1750 Powder Spgs.Rd.
    Suite 190-118
    Marietta,GA 30064

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    • SHIPPING INFO

    We offer various methods of shipping. Should you choose UPS as your method
    of delivery, please note that all rates are provided by UPS and not www.limageplus.com.
    Special Ordered items are "Final Sales".
    International orders could take 4-6 weeks for delivery. If you do not receive your
    "Special Order" after 4 weeks please contact customer service at: info@limageplus.com.
    We also ship to APO/FPO customers via USPS First Class Mail.

    Please pay close attention to the ship date on the item you are purchasing. Orders ship
    in 2-3 business days, regardless of the shipping method
    you choose, unless otherwise indicated on the item order page.
    This does not mean the item(s) will arrive in 2-3 business days. Please allow 2-3
    business days, depending on availability for the order to leave our warehouse. If you are ordering
    multiple items and are unsure of the shipping time, please contact us via e-mail:
    info@limplus.com.

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    CANCELLATION POLICY

    Cancellations received prior to the shipment of merchandise will result in no charge to your card. Orders may be canceled or modified prior to shipment, however, once an order is shipped the terms fall under our exchange policy. If the package is not accepted/refused and returned to us, you will be issued a store credit for the amount of purchase less shipping costs. Limageplus.com cannot be held responsible for Acts of God, i.e. storms, floods, etc. There will be a transaction fee charged for all orders canceled after 24 hours.

    EXCHANGE & MERCHANDISE CREDIT POLICY

    We gladly accept Merchandise for EXCHANGES ONLY or we will issue a MERCHANDISE CREDIT redeemable within one year or the original purchase.  All exchanges and returns must have a Merchandise Return Authorization number. Returns without this number will not be processed. Please allow 7-10 days
    for exchanges to be processed and the exchanged item to be reshipped.
    Merchandise to be exchanged must be sent and paid for by the customer and received in our office NO LATER than Five(5)days from the original date of delivery/receipt. Items not shipped/returned within 5 days from the original delivery/receipt of the item will not be accepted unless authorization has been given via e-mail or by phone.
    Special Ordered items are "Final Sales"  Shipping charges are non-refundable on any sale. Certain items will carry a restocking fee, in this case, you will be notified on that particular item.  Please use care when trying on garments for fit. Body Creams, perfumes and jewelry can cause the garment to become soiled or damaged and therefore cannot be exchanged.



    Your satisfaction is the cornerstone of our business. In compliance with
    hygiene laws, all items returned to us must be in Perfect Condition.
    We DO NOT  accept the return or exchange of
    bottoms, such as panties, thongs, body shapers, hosiery or any garments with a panty or that touches private parts.
      Items that have been worn, washed, tags removed, soiled,  will not be accepted or exchanged and will be sent back to the purchaser at the purchaser's expense.
     All returned items must include the Merchandise Return Authorization Number.
    Returned items should be sent to:

    Returns Limageplus.com
    1750 Powder Spgs.Rd.
    Suite 190-118
    Marietta,GA 30064

    
    

    At Limageplus.com, we strive to offer those of you that choose to enjoy
    the finer things in life,
    unprecedented quality, style, and excellent customer service and the convenience to shop at the time and place of your choosing. We select only the finest and will do our best to satisfy all of your apparel and gift needs.
    Questions or Problems E-mail us at: info@limageplus.com





Questions? Email us at info@limageplus.com
or Contact us Toll Free:1-888-LIMAGE1(1-888-546-2431) M-F 10am-6pm, Saturday 9am-2pm EST. We are closed on Sundays.


"W
e are dedicated to a simple idea, earning the loyalty and trust of our customers, one at a time".